Return & Refund Policy

Customer satisfaction is important to us.

Because the majority of our products are custom made specifically for each customer, our return policy is slightly different from traditional retail stores.

Custom & Personalized Products

Due to the personalized nature of our products, we cannot accept returns or exchanges for:

• Incorrect size selection

• Customer spelling errors

• Buyer’s remorse

• Personalized or customized items

Please review your order carefully before completing checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the issue

• A brief description

If the issue is determined to be our error, we will gladly replace or remake the item at no additional cost.

Non-Custom Items

If we offer non-custom merchandise, returns may be accepted within 30 days of delivery, provided the item is unused and in its original condition.

Customers are responsible for return shipping unless the return is due to our error.

Refunds

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your financial institution.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

The Dope Design Co.

📧 Email: thedopedco@gmail.com

🌐 Website: www.thedopedesignco.com